ISO Travel Solutions at fvw in Cologne
12 Sep 2017 – ISO Travel Solutions presents a voice-operated solutions for its reservation system Pacific and the CRM Emerald during the fvw Congress in Cologne.
Pacific has functions to book flights online while Emerald knows the traveler's travel policy – travelers can thus request their journey by voice or text. Pacific searches for suitable flights in the CRS, and the voice control refines this in a dialogue with the user so that a suitable flight can be found and booked.
As a web-based reservation system, Pacific supports all the tasks of a tour operator. Designed as a software toolkit based on Service Oriented Architecture (SOA), the solution consists of several so-called software services that cover all requirements of modern travel distribution. ISO’s dynamic travel components (DTC) strategy is the result of experience paired with current market requirements: Modular Java components can be configured individually to meet the most diverse needs. Thanks to the technologies used, external systems can easily be integrated with the overall concept. The Dynamic Travel Components are being developed according to the latest principles of software development in a model- and test-driven manner, based on an open source production environment.
Emerald is a CRM system developed specifically for tourism. Emerald supports the entire process of the tourism value chain – starting with the first travel advice and follow-up after the end of the trip, to renewed contacting of customers for their next travel booking. In its current version (2.1), Emerald uses the latest Java software development technologies and is also based on the ISO Dynamic Travel Components (DTC) strategy.
Experience is live during the fvw Congress! We look forward to your visit at stand C9.