MONACO PMS - solution for pro-active hotels
Client database / CRM
Your customers are sorted by company, agent and individual. There is also the option based on relationship management to link companies (master / subsidiary) as well as individuals to companies / agents (account / contact) to each other. The connection is not static but can be changed all times depending on necessities of the business.
Managing you contacts with companies and agents is optimized on the requirements of hotels and the economic system. Who is more important - company or contact? Certainly both! For this reason MONACO is concentrating on both and shows potentials combined with statistical features for company and contact. Revenue from reservations and invoices will be accounted to company / agent and contact to give you an actual picture of the booking status at any requested time.
- Screenshot: guest data
- Screenshot: guest details
Within guest profile and guest details all important data you get from your guests (i.e. from registration card or questioner on check-in) will be stored. Additionally general and reservation specific information can be entered which will be directly linked to any future reservation of this guest.
Bonus programmes, mailing-codes or interests of your guests are only a few options to store specific information - all CRM functionality is directly behind the main guest profile. Equivalent data can be used easily for mailings or marketing. Combined with the 
CRM-System EMERALD of ISO you will have an optimized management of client data.
