Complaint Management
In this module the external user receives an overview of the complaints about their services. They can now comment on the complaints, offer compensation or reject the complaint. Internal users can forward the supplier’s reaction to the guest and finish the complaint. If the contract partner does not react on the complaint an additional reminder can be sent.
Your Benefit:
Again, no external and manual communication media like email, fax or telephone are necessary. Thus, you cut system and process costs. The entire complaint process, including reminder function and the supplier’s reply, is processed in an automated way.
- Bild: Screen Complaint Details
