Trakk-IT PaperBoy
Delivery process - the usual workflow
The best daily newspaper is useless, if it is not delivered on time to the subscribers.
After being printed in the publishing house, the newspapers are packed to bundles. On the top bundle there are usually pinted special information for the deliverer (e.g. if a subscriber is on holiday).
The bundels are picked up by trucks and distributed to the different pick-up-points, where the deliverer takes the newspapers and afterwards brings them to the particular mailboxes of the subscribers.
Your goal: subscribers receive their newspaper delivered on time by 6 o'clock am.
The delivery process with PaperBoy
Deliverer
When picking up the newspapers at the pick-up-point and after finishing the deliverer dials a five-digit bundle ID that is printed on the top bundle and changes daily. A simple press of the green dial-up button sends the bundle ID to the Interactive Voice Response System (IVR).
Interactive Voice Response-System (IVR)
The IVR confirms the call with a brief reply, such as "Thank you, input correct". The connection to the IVR is then automatically interrupted. Besides the tran mission of the entered numerical code, the time stamp is transferred to the PaperBoy interface in real time. Thus you know that the delivery has started, or ended respectively.
PaperBoy software
The PaperBoy software processes the input of the IVR system and presents it in a graphical display to the user working the early shift at the publishing house.
- PaperBoy supported delivery process
